First, let us say that we want you to be happy with everything you buy from us, and we’ll do our best to make sure you are. That’s why we offer a 30-day guarantee Step 1 in any return is to email us. Be sure to include your order number, your item number and the issue.
We’ll work together to find the best solution for you. We can:
- Exchange an item for a different size or color (assuming we have it in stock)
- Return an item for a full refund
- Replace a defective item (assuming we have it in stock)
Remember, any item you send back—whether for exchange, return or replacement— needs to be in exactly the same condition as you received it, with all the tags and labels still attached. And, unless the item is defective, we can’t refund the shipping costs. Sorry.