We know you are anxious to get your order, so we do our best to get it to you as soon as possible, at the most cost-effective rate with the least impact on the planet.
Since we ship all over the world, timing varies a bit. We ship your order 1 business day after your payment clears, after which delivery within the US typically takes 3-5 business days and international delivery takes 10-15 business days. Remember, “business days” do NOT include weekends & holidays. Not even Saturday. Sorry!
We always send an email to let you know your order is on its way—but you can also check your order status anytime on our website, under your account information.
Shipping to all US destinations is FREE! Shipping to Canada is $2.99 per item. We currently don't pffer shipping to the rest of the world, but that will be changing soon. Stay tuned!
Let’s face it: shipping stuff is not great for the environment. But Phoenix Trading Company is doing our best to minimize our impact. Our boxes and padded mailers are made with recycled materials and most of our packaging is recyclable. We reuse the packing materials from inbound shipments. And that’s not even the best part.
We are proud to announce that we are part of the first climate neutral mailing service in the US, DHL Global Mail's GOGREEN Carbon Offset service. We contribute part of the cost of every shipment (through the US Mail) to a series of verified* climate protection projects** through the GOGREEN program. Our diploma and certificate verify our participation in the program.
* Verified by an independent, 3rd party, the Societe Generale de Surveillance (SGS) according to ISO 14064 standards.
** Recognized by the United Nations Framework Convention on Climate Change